Privacy Policy

What information we collect

When you contact us, request a callback, submit an enquiry, use our Check My Site form or otherwise deal with Building Future Homes, we may collect information such as:

• your name;
• email address;
• phone number;
• preferred contact method or contact time;
• property address or location;
• whether you own, are purchasing or are considering a property;
• land, site, access and service information;
• the home or building design you are interested in;
• information about your proposed build, budget or project requirements;
• photographs, plans, drawings, council documents or other files you provide;
• correspondence between you and Building Future Homes; and
• other information you choose to provide to us.

Our website and technology providers may also automatically collect limited technical information required to operate, secure and maintain the website, such as device, browser, IP address and basic server or security logs.

Information obtained from other sources

In some circumstances, we may obtain information relevant to a property, proposed build or project from someone other than you.

This may include information obtained from:

• publicly available property or council records;
• property owners, purchasers or agents;
• local authorities;
• engineers, designers and surveyors;
• planners and other consultants;
• transport providers;
• contractors and tradespeople; or
• other people or organisations involved with the property or proposed project.

This information may include property ownership information, site details, access, services, planning or consent information, existing building information or other information reasonably required to assess or carry out a project.

Where the Privacy Act 2020 requires us to notify a person that we have collected their personal information from another source, we will take reasonable steps to do so, unless an exception under the Act applies.

How we use your information

We may use personal information to:

• respond to your enquiry;
• contact you by phone, email or text regarding your enquiry or project;
• assess whether one of our homes or buildings is suitable for your property;
• undertake preliminary site or project assessments;
• prepare indicative or site-specific pricing;
• prepare quotes, proposals or contracts;
• plan, design and coordinate your project;
• arrange site investigations, engineering, surveying, transport, consenting or other services;
• communicate with councils, consultants, contractors and other parties involved with your project;
• administer contracts, payments, warranties and after-sales matters;
• maintain appropriate business and project records;
• improve our website, services and internal processes;
• prevent or investigate misuse, security issues or unlawful activity; and
• comply with our legal, regulatory, accounting and contractual obligations.

We will not use your personal information for an unrelated purpose unless permitted by law or we have obtained your consent where required.

Providing information is voluntary

Providing personal information through our website is generally voluntary.

However, if you do not provide information we reasonably require — such as your contact details, property location or relevant site information — we may not be able to properly respond to your enquiry, assess your site, prepare meaningful pricing or proceed with your project.

Who we may share information with

We limit access to personal information to Building Future Homes personnel and service providers who reasonably require it for legitimate business purposes.

Where necessary for your enquiry or project, we may share relevant information with parties such as:

• builders and subcontractors;
• engineers;
• architects and designers;
• surveyors;
• planners and consultants;
• electricians and plumbers;
• transport and lifting providers;
• local authorities and building consent authorities;
• utility and service providers;
• professional advisers;
• insurers or warranty providers; and
• technology, website, email, document-storage and other service providers acting on our behalf.

We only provide information that is reasonably necessary for the relevant purpose.

We do not sell your personal information and we do not provide it to unrelated third parties for their own marketing purposes.

Storage and security

We take reasonable technical and organisational steps to protect the personal information we hold against loss, unauthorised access, use, modification, disclosure or other misuse.

Depending on the information involved, these measures may include access controls, password protection, secure systems, limited staff access and reputable technology or storage providers.

While we take reasonable precautions, no internet transmission, email system or electronic storage system can be guaranteed to be completely secure.

Overseas service providers

Some technology providers we use may operate, store data or process information using systems located outside New Zealand.

Where personal information is disclosed outside New Zealand, we will take reasonable steps to ensure the disclosure complies with our obligations under the Privacy Act 2020, including the requirements relating to overseas disclosure where applicable.

How long we keep information

We keep personal information only for as long as it is reasonably required for the purpose for which it was collected or for another lawful purpose.

The length of time we retain information may depend on whether it relates to:

• a general enquiry;
• a quote or proposed project;
• a completed or ongoing building project;
• contractual obligations;
• building or product warranties;
• accounting and tax requirements;
• insurance matters;
• disputes or legal claims; or
• other legal or regulatory obligations.

When personal information is no longer reasonably required, we will take reasonable steps to securely delete, destroy or de-identify it.

Accessing or correcting your information

Under the Privacy Act 2020, you have the right to ask us for access to personal information we hold about you and to request correction of information you believe is inaccurate.

We will respond to requests in accordance with the timeframes and requirements of the Privacy Act 2020.

We may need to confirm your identity before providing access to personal information.

In some circumstances the Privacy Act allows us to refuse or limit access to certain information. If that applies, we will explain the reason where required by law.

Requests to delete information

You may ask us to delete personal information we hold about you.

Although the Privacy Act 2020 does not provide a general right to require deletion in every circumstance, we will consider reasonable deletion requests.

We may need to retain some information where it remains reasonably necessary for legal, contractual, warranty, accounting, insurance, dispute-resolution or other legitimate business purposes.

Cookies and website analytics

Our website may use cookies or similar technologies that are reasonably necessary for the website to operate correctly, maintain security and provide website functionality.

If we introduce analytics, advertising or other non-essential tracking technologies, we will update this Privacy Policy and provide any additional notice or choices required.

You can also control cookies through your web browser settings, although disabling certain cookies may affect website functionality.

Emails, texts and other communications

If you make an enquiry or have an active project with us, we may contact you using the details you have provided where the communication relates to your enquiry, quotation, project, contract or services.

We will not use your details for unrelated electronic marketing unless permitted by law or you have agreed to receive those communications.

You can ask us to stop sending marketing communications at any time.

Privacy breaches

If we become aware of a privacy breach involving personal information, we will assess the breach and take reasonable steps to contain and address it.

Where required by the Privacy Act 2020, we will notify the affected individuals and the Office of the Privacy Commissioner.

Privacy Officer

Building Future Homes Ltd has a Privacy Officer responsible for helping us meet our privacy obligations and dealing with privacy enquiries and requests.

To request access to or correction of your information, make a deletion request, raise a privacy concern or ask a question about this policy, contact:

Please provide enough information for us to identify you and understand the information or issue your request relates to.

Privacy complaints

If you believe we have not handled your personal information appropriately, please contact our Privacy Officer so we can investigate and attempt to resolve your concern.

If you are not satisfied with our response, you may make a complaint to the Office of the Privacy Commissioner of New Zealand through its website at privacy.org.nz.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal obligations.

The latest version will be published on this page with the date it was last updated.